Acceptance of Terms

Agreement to Terms

By accessing our website (chetaru.com), engaging our services, or entering into a project agreement with Chetaru (“Company,” “we,” “us,” or “our”), you (“Client,” “you,” or “your”) agree to be bound by these Terms of Service (“Terms”).

Who These Terms Apply To

These Terms apply to:

• Individual clients
• Business entities
• Agencies using our white-label services
• Any party engaging Chetaru for web development, design, or digital marketing services

Agreement Formation

A binding agreement is formed when:

• You sign a project proposal or Statement of Work (SOW)
• You make a payment for our services
• You use our white-label services
• You access client portals or project management systems

Modifications

We reserve the right to modify these Terms at any time. Continued use of our services after changes constitutes acceptance of modified Terms. Material changes will be communicated via email to active clients.

Services Overview

Services Provided

Chetaru provides the following professional services:

Web Development:

• WordPress website development
• Shopify and Shopify Plus development
• Laravel web application development
• Magento and Adobe Commerce development
• WooCommerce e-commerce development
• Custom web application development
• Platform migrations (Magento 1 to 2, etc.)

Design Services:

• Website design and user interface design
• User experience (UX) design
• Responsive and mobile-first design
• Brand-aligned visual design

Digital Marketing:

• Search Engine Optimization (SEO)
• Pay-Per-Click (PPC) advertising management
• Social media marketing and management
• Content marketing and creation
• Email marketing campaigns

Ongoing Services:

• Website maintenance and support
• Performance optimization
• Security monitoring and updates
• Technical support

White-Label Services:

• Complete white-label development for agencies
• NDA-protected confidential services
• Agency partnership programs

Service Delivery

Services are delivered according to:

• Signed project proposals
• Statements of Work (SOW)
• Service level agreements (SLA) for ongoing services
• Monthly retainer agreements

Service Modifications

We reserve the right to:

• Modify service offerings
• Update technologies and methodologies
• Discontinue certain services with reasonable notice
• Adjust pricing for new projects (existing agreements honored)

Client Responsibilities

Information & Access

Clients agree to provide:

Timely Information:

• Accurate business and contact information
• Project requirements and specifications
• Brand guidelines and design preferences
• Access credentials (hosting, domain, CMS, etc.)
• Content, copy, and images when agreed upon

Response Times:

• Respond to requests within agreed timeframes
• Provide feedback on deliverables within specified review periods
• Approve milestones within 5 business days unless otherwise specified

Access & Permissions:

• Provide necessary access to hosting, domains, and third-party services
• Obtain necessary permissions for content, images, and third-party integrations
• Ensure you have legal rights to all provided materials

Content Responsibility

Clients are responsible for:

• Accuracy of all provided content
• Legal rights to use provided text, images, videos, and media
• Compliance with applicable laws and regulations
• Obtaining necessary licenses for fonts, stock images, and other resources (unless Chetaru provides these)

Third-Party Services

Clients are responsible for:

• Payment of third-party service fees (hosting, domains, SSL certificates, email services, payment gateways)
• Obtaining and maintaining necessary accounts (Google Analytics, social media, etc.)
• Compliance with third-party terms of service

Delays Caused by Client

Timeline delays caused by client-side factors do not constitute breach by Chetaru. Extended delays may result in:

• Project pause or suspension
• Additional fees for extended project duration
• Requirement to restart project phases

Project Terms & Deliverables

Project Scope

Each project is governed by:

• A signed proposal or Statement of Work (SOW)
• Defined deliverables and milestones
• Specified timeline and payment schedule
• Agreed-upon technologies and platforms

Project Timeline

Estimated Timelines:

• Timelines provided are estimates based on assumptions stated in proposals
• Actual timelines may vary based on project complexity and client responsiveness
• Material delays in client feedback extend timelines proportionally

Milestone-Based Projects:

• Projects divided into milestones with specific deliverables
• Each milestone requires client approval before proceeding
• Payment tied to milestone completion

Scope Changes

Change Requests:

• Requests outside the original scope require written change orders
• Change orders include additional costs and timeline adjustments
• Minor changes may be accommodated within existing scope at our discretion

Major Scope Changes:

• Material changes may require project re-scoping
• New timeline and payment schedule established
• Approval required before proceeding with changes

Deliverables

What You Receive:

• Completed website or application as specified
• Source files and code (upon final payment)
• Documentation and training materials (if specified)
• Access credentials for all accounts we create

What’s Not Included (Unless Specified):

• Ongoing maintenance after project completion
• Content creation beyond agreed scope
• Training beyond initial handoff
• Future feature additions
• Third-party software licenses

Testing & Acceptance

Testing Period:

• Clients receive testing/staging environment for review
• Testing period typically 5-10 business days per milestone
• Client responsible for thorough testing during this period

Acceptance:

• Deliverables deemed accepted if no feedback within review period
• Minor bugs fixed as part of project (defined as issues not affecting core functionality)
• Major issues addressed according to project agreement

Post-Launch Support:

• Bug fixes for 30 days post-launch (issues existing at launch)
• Does not cover new feature requests or scope additions
• Does not cover issues caused by client modifications
• Does not cover third-party service failures

Payment Terms

Pricing & Invoicing

Project-Based Pricing:

• Fixed-price projects: Total cost defined in proposal
• Milestone-based payment schedule (typically 30-50% upfront)
• Final payment due before final delivery and file transfer

Hourly/Retainer Pricing:

• Hourly rate specified in agreement
• Retainer hours prepaid monthly
• Unused hours do not roll over unless specified

Agency/White-Label Pricing:

• Partner pricing defined in agency agreement
• Invoiced according to partnership terms
• Volume discounts may apply

Payment Schedule

Typical Payment Structure:

Small Projects (<$10,000):

• 50% upfront deposit
• 50% upon completion before delivery

Medium Projects ($10,000-$50,000):

• 30% upfront deposit
• 30% at 50% completion milestone
• 40% upon completion before delivery

Large Projects (>$50,000):

• 25% upfront deposit
• Milestone-based payments (typically 25% each)
• Final payment before delivery

Monthly Services:

• Invoiced monthly in advance
• Due within 7 days of invoice date
• Services may be suspended for non-payment

Payment Methods

Accepted Methods:

• Bank transfer (preferred for Indian clients)
• PayPal (international clients)
• Credit/debit card (via payment processor)
• Razorpay (Indian clients)
• Other methods as mutually agreed

Late Payments

Late Payment Policy:

• Payments overdue by 7+ days may incur 2% monthly late fee
• Projects may be paused for payments overdue by 14+ days
• Access to deliverables suspended until payment received
• Projects may be terminated for payments overdue by 30+ days

Collections:

• Seriously delinquent accounts referred to collections
• Client responsible for all collection costs and legal fees
• Late fees and interest continue to accrue

Taxes

• Prices quoted are exclusive of taxes unless stated otherwise
• Applicable taxes (GST, VAT, etc.) added to invoices
• Clients responsible for any withholding taxes in their jurisdiction

Intellectual Property Rights

Client Ownership

Upon Final Payment:

Clients receive full ownership of:

• Custom code written specifically for the project
• Custom design work created for the project
• Project-specific graphics and visual elements
• Content created by Chetaru (if content creation was included)

Transfer Conditions:

• Ownership transfers only after full payment received
• Includes source files and working files
• Does not include pre-existing Chetaru intellectual property

Chetaru Retains Ownership Of

Pre-Existing Assets:

• Code frameworks, libraries, and templates we developed
• Design systems and component libraries
• Proprietary tools and processes
• Development methodologies

Third-Party Assets:

• Open-source software (subject to their licenses)
• Premium themes or plugins purchased for project
• Stock photos, fonts, and other licensed resources
• Third-party APIs and services

Client receives license to use these within their project.

Open Source & Third-Party Software

Usage:

• Projects may incorporate open-source software
• Open-source components remain under their original licenses
• Client must comply with applicable open-source licenses

Third-Party Licenses:

• Premium themes/plugins purchased for client’s use
• Client responsible for ongoing license fees
• License transfers to client upon project completion

Portfolio Rights

Chetaru’s Right to Display:

Unless otherwise agreed in writing, Chetaru may:

• Display completed work in our portfolio
• Use project as case study (with anonymization option)
• Show project screenshots on our website
• Mention client name in client lists (with permission)

Client Opt-Out:

• Clients may request confidential/non-disclosure treatment
• White-label projects never publicly attributed
• NDA-protected projects not displayed
• Request opt-out in writing at any time

Confidential Projects

For white-label or NDA projects:

• We never publicly display the work
• We never mention client relationship
• Complete confidentiality maintained
• Exceptions only with explicit written permission

Confidentiality

Confidential Information Defined

Confidential information includes:

• Business plans and strategies
• Financial information
• Customer and user data
• Proprietary processes and methods
• Trade secrets
• Any information marked “confidential”
• Information reasonably understood to be confidential

Chetaru’s Confidentiality Obligations

We agree to:

• Maintain strict confidentiality of client information
• Use confidential information only for providing services
• Not disclose to unauthorized third parties
• Implement reasonable security measures
• Return or destroy confidential information upon request

Exceptions:

• Information already publicly available
• Information independently developed
• Information required to be disclosed by law
• Information disclosed with client’s written consent

Client’s Confidentiality Obligations

Clients agree to:

• Keep Chetaru’s pricing, methodologies, and processes confidential
• Not share access credentials provided to unauthorized parties
• Not reverse-engineer proprietary tools or systems

Non-Disclosure Agreements

Standard Projects:

• These Terms provide baseline confidentiality protections

Enhanced Confidentiality:

• Separate NDAs available upon request
• Required for highly sensitive projects
• Mutual or one-way NDAs supported

White-Label Projects:

• Automatic NDA protection
• Complete confidentiality of relationship
• No public attribution without permission

White-Label Services

White-Label Terms

For agency partners using our white-label services:

Confidentiality

We agree to:

• Never contact your clients directly
• Never identify ourselves to your clients
• Maintain complete confidentiality of partnership
• Remove our branding from all deliverables
• Use your branding on deliverables (when provided)

Communication

Client Communication:

• All client communication filtered through you (agency partner)
• Or direct communication on your behalf (as agreed)
• We represent ourselves as your team
• Email addresses and profiles match your brand (if required)

Deliverables

• Code contains no Chetaru references
• Documentation branded with your agency name
• No metadata or comments identifying Chetaru
• Training and handoff materials in your brand

Restrictions

Agencies agree to:

• Not misrepresent themselves as Chetaru
• Not solicit our other clients
• Not attempt to hire our developers
• Maintain professional conduct with shared clients

Pricing & Terms

• Partner pricing specified in partnership agreement
• Different payment terms than standard clients (typically Net 15-30)
• Volume discounts may apply
• Separate partnership agreement governs relationship

Warranties & Disclaimers

Our Warranties

Chetaru warrants that:

Professional Standards:

• Services performed with reasonable skill and care
• Work conforms to industry-standard best practices
• Deliverables substantially conform to specifications
• We have rights to deliver the work to you

Code Quality:

• Code free from material defects at delivery
• Follows coding standards and best practices
• Properly documented as specified
• Tested for core functionality

Warranty Period:

• 30 days from project launch for bugs existing at launch
• Does not cover new features or changes
• Does not cover issues caused by client modifications
• Does not cover third-party service failures

Client Warranties

Client warrants that:

• You have authority to enter this agreement
• You own or have rights to all provided materials
• Provided content doesn’t infringe third-party rights
• You’ll comply with all applicable laws

Disclaimers

SERVICES PROVIDED “AS IS”:

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

No Guarantee of Results:

• We don’t guarantee specific business outcomes
• We don’t guarantee search engine rankings
• We don’t guarantee traffic, leads, or sales
• We don’t guarantee social media growth

No Warranty Beyond Specified:

• No implied warranties of merchantability
• No implied warranties of fitness for particular purpose
• No warranty of uninterrupted or error-free operation
• No warranty regarding third-party services

Third-Party Services:

• We’re not responsible for third-party service failures
• We don’t warrant third-party software or services
• We don’t control third-party service availability
• Third-party services subject to their own terms

Technology Changes:

• Technology evolves; today’s best practices may change
• Browser and device compatibility changes over time
• Platform updates may affect functionality
• Internet and hosting infrastructure outside our control

Limitation of Liability

Liability Cap

Maximum Liability:

To the maximum extent permitted by law, Chetaru’s total liability for any claims arising from or related to services provided shall not exceed the total amount paid by Client for the specific project or service giving rise to the claim.

For ongoing monthly services, liability limited to fees paid in the 3 months prior to the claim.

Excluded Damages

WE ARE NOT LIABLE FOR:

Even if we’ve been advised of the possibility:

• Indirect, incidental, or consequential damages
• Loss of profits or revenue
• Loss of business opportunities
• Loss of data (beyond our reasonable efforts to recover)
• Loss of goodwill or reputation
• Cost of substitute services
• Downtime or business interruption
• Damages caused by third-party services

Exceptions

Liability limitations do not apply to:

• Gross negligence or willful misconduct
• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Violations that cannot be limited by law

Acknowledgment

Client acknowledges:

• These limitations are reasonable given the fees charged
• Client has opportunity to obtain additional insurance
• Client accepts these risks of technology services

Indemnification

Client Indemnifies Chetaru

Client agrees to indemnify, defend, and hold harmless Chetaru, its employees, contractors, and partners from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

Content & Materials:

• Content, text, images, or media provided by Client
• Infringement claims related to Client-provided materials
• Violation of third-party rights by Client content
• Defamatory, illegal, or harmful content provided by Client

Use of Deliverables:

• Client’s use of deliverables beyond agreed scope
• Client modifications to delivered work
• Client’s failure to maintain or update deliverables
• Client’s violation of third-party terms of service

Client Representations:

• Breach of Client’s warranties in these Terms
• Client’s illegal activities or violations of law
• Claims by Client’s customers or users
• Client’s failure to comply with applicable regulations

Chetaru Indemnifies Client

Chetaru agrees to indemnify Client from claims that deliverables created by Chetaru infringe third-party intellectual property rights, provided:

• Client promptly notifies us of the claim
• We have sole control of defense and settlement
• Client cooperates with defense efforts
• Client hasn’t modified the work causing infringement

Remedies: Our sole obligation under this indemnification:

• Obtain rights for Client to continue use, or
• Modify work to be non-infringing, or
• Refund fees paid for infringing component

Process

Indemnification Process:

1. Indemnified party promptly notifies indemnifying party
2. Indemnifying party assumes defense and control
3. Indemnified party cooperates reasonably
4. Indemnifying party bears all costs and expenses

Termination

Termination by Client

Client’s Right to Terminate:

Clients may terminate projects with written notice:

Before Project Starts:

• Full refund minus 10% administrative fee
• If any work performed, prorated payment for work completed

During Project:

• Client pays for all work completed to date
• Prorated charges for current milestone
• Any non-refundable expenses incurred
• Completed deliverables provided upon payment

Ongoing Services:

• 30 days written notice required
• Services continue through notice period
• No refund for current month’s prepaid services
• Final invoice for any outstanding work

Termination by Chetaru

We may terminate if:

Non-Payment:

• Payment overdue by 30+ days despite written notice
• Pattern of late payments
• Chargebacks or payment disputes

Breach of Terms:

• Material breach of these Terms
• Failure to provide necessary access or information
• Abusive or threatening behavior toward our team
• Illegal use of our services

Impossibility:

• Project becomes technically or legally impossible
• Client repeatedly rejects reasonable deliverables
• Client unavailable for extended period (60+ days)

Notice:

• We provide written notice of intent to terminate
• Opportunity to cure breach (typically 10 business days)
• Immediate termination for serious breaches (abuse, illegal activity)

Effects of Termination

Upon Termination:

Payment Obligations:

• Client owes payment for all work completed
• Client owes payment for non-refundable expenses
• Outstanding invoices become immediately due

Deliverables:

• Completed deliverables provided upon full payment
• Incomplete work provided “as is” upon payment for completed work
• Source files provided only upon full payment

Access:

• Access to client portals and tools revoked
• Access credentials changed
• Backups provided if payments current

Survival:

• Confidentiality obligations continue
• Intellectual property provisions remain in effect
• Payment obligations remain enforceable
• Indemnification obligations continue

Refund Policy

Project-Based Work

Refund Eligibility:

Before Work Begins:

• Full refund minus 10% administrative fee
• If proposal signed but no work started

After Work Begins:

• No refunds for completed work
• Prorated refund for incomplete milestones
• Non-refundable expenses not refunded

Completed Projects:

• No refunds after final delivery
• No refunds after source files transferred
• Post-launch issues covered by 30-day warranty (bug fixes, not refunds)

Ongoing Services

Monthly Retainers:

• No refunds for current month’s prepaid services
• Can cancel for future months with 30 days notice
• Unused retainer hours do not roll over (unless specified)

Annual Plans:

• Prorated refund for unused months
• Minus setup/onboarding fees (if applicable)
• 30 days notice required

Third-Party Expenses

Non-Refundable Items:

• Domain registrations
• Hosting setup fees
• Premium theme/plugin licenses
• Stock photos or media licenses
• SSL certificates
• Advertising spend (PPC campaigns)
• Third-party service subscriptions

Refund Process

How to Request:

1. Submit written refund request to info@chetaru.com
2. Include invoice number and reason
3. We review within 5 business days
4. Approved refunds processed within 10 business days
5. Refunds issued to original payment method

Disputes

If refund request denied:

• We provide written explanation
• Client may request review
• Disputes resolved per Section 16 (Disputes)

Maintenance & Support

Post-Launch Support

Included with Project:

• 30 days post-launch bug fixes
• Issues existing at launch covered
• Email support during business hours
• Documentation and training provided

Not Included:

• New feature requests
• Design changes or revisions
• Issues caused by client modifications
• Third-party service problems
• Training beyond initial handoff

Ongoing Maintenance Plans

Optional Maintenance Services:

Available as add-on or separate service:

• Regular security updates
• Performance monitoring
• Backup management
• Technical support
• Minor updates and changes

Terms:

• Separate maintenance agreement required
• Monthly or annual payment
• Specific SLA defined in maintenance agreement
• Can be purchased after project completion

Support Response Times

Project Support (30 days post-launch):

• Email support during business hours (9 AM – 6 PM IST, Mon-Fri)
• Response within 24 business hours
• Resolution timeline based on issue severity

Maintenance Plans:

• Response times defined in maintenance agreement
• Typically: Critical (<4 hours), High (<24 hours), Normal (<48 hours)
• Emergency support available for upper-tier plans

Support Exclusions

We Don’t Provide Support For:

• Issues caused by client modifications
• Problems with third-party services
• Hosting or server issues (unless we manage hosting)
• Issues caused by client’s code additions
• User error or training issues
• Requests outside maintenance agreement scope

Third-Party Services

Third-Party Dependencies

Our services may integrate with:

• Hosting providers (Kinsta, WP Engine, AWS, etc.)
• Domain registrars
• Content delivery networks (CDNs)
• Payment gateways (Stripe, PayPal, Razorpay)
• Email services
• Analytics platforms
• Social media platforms
• CRM and marketing automation tools

Client Responsibility

Client is Responsible For:

• Obtaining and maintaining third-party accounts
• Paying third-party service fees
• Complying with third-party terms of service
• Providing necessary API keys and credentials
• Renewals and ongoing subscriptions

Our Role

We Provide:

• Integration and configuration
• Setup assistance
• Technical implementation
• Documentation on usage

We Don’t Provide:

• Ongoing payment of third-party fees
• Account management
• Direct support for third-party issues
• Liability for third-party service failures

Third-Party Terms

• Client must comply with all third-party terms of service
• Third-party services subject to their own availability
• We’re not liable for third-party service disruptions
• Client responsible for understanding third-party pricing

Service Changes

Third-party services may:

• Change features or pricing
• Deprecate APIs or functionality
• Discontinue services
• Update terms of service

Our Response:

• We’ll inform you of significant changes affecting your site
• May require additional fees to adapt to changes
• Alternative solutions recommended when possible

Disputes & Governing Law

Governing Law

These Terms are governed by the laws of:

• India for clients within India
• Location of Client for international clients (where permissible)

Without regard to conflict of law principles.

Jurisdiction

For Indian Clients:

• Exclusive jurisdiction: Courts of Indore, Madhya Pradesh, India

For International Clients:

• Jurisdiction as mutually agreed or client’s location

Dispute Resolution

Step 1: Negotiation (Required First Step)

• Parties attempt good-faith negotiation for 30 days
• Written notice describing dispute
• Senior representatives from both parties involved

Step 2: Mediation (If Negotiation Fails)

• Non-binding mediation
• Mutually agreed mediator
• Costs split equally
• 30 days to resolve

Step 3: Arbitration or Litigation

• Binding arbitration or litigation
• Per governing law above
• Prevailing party may recover legal fees

Arbitration (If Selected)

Arbitration Terms:

• Single arbitrator mutually agreed
• Arbitration conducted in EnglishProject Timeline
• Location: Indore, India (or as agreed)
• Rules: Indian Arbitration and Conciliation Act, 1996
• Decision is final and binding

Class Action Waiver

Disputes must be resolved individually. Client waives right to:

• Participate in class action lawsuits
• Join disputes with other clients
• Proceed as representative or member of class

Legal Fees

• Each party bears own legal fees during negotiation/mediation
• Prevailing party in arbitration/litigation may recover reasonable legal fees

Changes to Terms

Right to Modify

We reserve the right to modify these Terms at any time.

Notice of Changes

How We Notify:

• Updated “Last Modified” date at top of page
• Email notification to active clients for material changes
• 30 days notice for significant changes

Acceptance of Changes

Your Options:

• Continue using services = acceptance of new Terms
• Terminate services if you don’t agree with changes
• Request discussion of how changes affect your project

Existing Contracts

• Changes apply to new projects and agreements
• Existing projects governed by Terms at project start (unless otherwise agreed)
• Monthly services subject to updated Terms with notice

General Provisions

Entire Agreement

These Terms, together with any signed proposals, Statements of Work, or service agreements, constitute the entire agreement between parties and supersede all prior agreements, whether written or oral.

Severability

If any provision is found unenforceable, remaining provisions continue in full effect. Unenforceable provision modified to minimum extent necessary to make it enforceable.

Waiver

Failure to enforce any provision doesn’t waive right to enforce it later. Waiver of one breach doesn’t waive subsequent breaches.

Assignment

Client: Cannot assign without our written consent

Chetaru: May assign or subcontract work, but remains responsible for performance

Force Majeure

Neither party liable for delays/failures due to circumstances beyond reasonable control:

• Natural disasters
• War, terrorism, or civil unrest
• Government actions or restrictions
• Internet or utility failures
• Pandemic or health emergencies
• Strikes or labor disputes

Independent Contractors

Parties are independent contractors. Nothing creates partnership, joint venture, employment, or agency relationship.

Notices

Official Notices Must Be:

• In writing
• Sent to addresses in agreement or to:
  • Chetaru: info@chetaru.com
  • Client: Email address in project agreement

Language

These Terms are in English. Any translations provided for convenience only. English version controls in case of conflict.

Headings

Section headings for convenience only and don’t affect interpretation.

Contact Information

Questions About These Terms?

Contact Us:

Email: info@chetaru.com

Phone: +91-999-343-7877

Address: Chetaru [Full Business Address] Indore, Madhya Pradesh India

Business Hours: Monday – Friday: 9:00 AM – 6:00 PM IST Saturday: 10:00 AM – 2:00 PM IST Sunday: Closed

Acknowledgment

By using our services, you acknowledge that:

• You have read these Terms of Service
• You understand these Terms
• You agree to be bound by these Terms
• You have authority to agree to these Terms on behalf of your organization (if applicable)

Related policies

Please also review our related policies:

• Privacy Policy – How we collect and use your data
• Cookie Policy – Our use of cookies